News

The unified contact center of the National Statistics Bureau of the Republic of Kazakhstan (ASPiR) celebrated its third anniversary since its official launch. "1446" has been functioning as a centralized platform for providing consulting and methodological support to respondents and data users across the country since March 31, 2023.

For three years, contact center specialists have provided operational support for statistical reporting processes. The center's activities focus on explaining form completion methodology, providing technical support in the Online Data Collection information system (IS "SDO"), and assisting with the Respondent Account.

During this period, the contact center has become a key link in the Bureau's feedback system. Thanks to established call processing algorithms, wait times have been minimized, significantly reducing the administrative burden on businesses and government agencies.

It should be noted that the development of the 1446 service is part of the agency's digital transformation strategy. Going forward, the contact center's operations will be complemented by new digital solutions, including the automation of routine requests and the use of AI tools to further improve service quality and the transparency of statistical processes.

We congratulate the team of the 1446 Unified Contact Center on its third anniversary and wish them continued success in their professional endeavors and the development of their communications.